The Dynamics of Conflict Preventing The Crisis

Every business has its challenges, but interoffice tensions and conflicts come at a cost as they impact morale, turnover, and productivity. Not to mention the drain they create on Leaders, Human Resource departments and company finances. This program helped us to prevent the crisis by exposing the underlying components of interpersonal conflict and offering techniques for managing tensions and complaints. We learned about the unhealthy assumptions – made by employees and HR alike - that drive the conflict. And we’ll provide replacement assumptions that help reduce tensions and steer your company clear of disaster. This presentation offered both theory and practical tips, leaving participants feeling informed, invigorated, and ready to make change! Outcome: Attendees learned: -

• The underlying influences affecting workplace relations and leading to conflict

• The ways our most basic assumptions interfere with our ability to resolve conflicts – and what to change

• Strategies for investigating conflict and getting honesty from employees.